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Terms & Conditions

Responsible gaming

Help

Welcome to the help page where we aim to provide you with any help you may need. Please read our FAQ or contact us via our helpdesk, email or by phone.

FAQ

	If you are not able to find an answer to your question amongst the following answers then visit the Helpdesk. Type in your question, send it to us and we will get back to you shortly with an answer. Why are there three different tabs in the Bingo Lobby; All Rooms, Network Rooms & Local Rooms? How do I enter a Bingo Room? Can I transfer Bonus money from bonus balance to main wallet or between bonus accounts? Why do I need to send documentation when withdrawing funds or speaking with customer service? How do I deactivate my CC? How long does it take for my money to reach my account when I withdraw? How do I withdraw money from my account? Why do I get an error message when I’m trying to deposit? How do I raise my deposit limit? How do I deposit money into my account? See other

Email

support@carlospoker.com

Gaming Addiction

	We all know the upside of gambling. Risking money on the outcome of a match and seeing that prediction come true. Or watching the little white ball bounce a few times before settling on your favourite Roulette number. Find out more

Support

	FAQ How do I play? Installation instructions Poker School Contact support@carlospoker.com

"Carlos Poker" is a registered trademark. The website www.carlospoker.com is operated by Global Entertainment (Antigua) Ltd, a company duly registered on the 23rd of March 2006, under the laws of Antigua W.I.; Registration No 146212 and having a business address at Registered Office at 44 Church Street, St John's, Antigua W.I. email : support@carlospoker.com