Customer Service

At Carlos our ambition is to answer all customer querries within 1 hour. Customer service, better gaming experience and highest return is our motto. Our customer support opening hours are listed below.

Monday to Friday

Ticket system: 9 am to 12 am
E-mail: 9 am to 12 am

Saturday, Sundays and major holidays

Ticket system: 10 am to 10 pm
E-mail: 10 am to 10 pm

Please note that the easiest way to communicate with us is through the internal ticket system (help system) where you also will find automated answers to the most commonly asked questions.

For further information please visit the HELP tab in the main menu bar.